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Jacqueline O’Keefe of UNOS Member Quality: partnering to improve best practices

Jacqueline O’Keefe of UNOS Member Quality: partnering to improve best practices

UNOS Director of Member Quality will speak at TMF on being a partner in performance improvement

2017 saw the kickoff of a three-year Member Quality and OPTN Membership and Professional Standards Committee (MPSC) optimization plan based on five strategic anchors: improvement, sustainability, consistency, education and efficiency. At this year’s 27th annual Transplant Management Forum, UNOS Director of Member Quality Jacqueline O’Keefe will present an overview of the Optimization Plan and explain Member Quality’s role as a performance improvement partner. Some of these changes have already been implemented and others are planned for the next three years. O’Keefe’s session will take place Wednesday May 15, and UNOS staff will be on hand to share some anticipated technology advances and also seek feedback on how UNOS and members can work together to improve the monitoring process.

O’Keefe will present a second time at TMF, this time joined by Deborah Maurer, RN, MBA, VP of Transplant Services at CHI Baylor St. Luke’s Medical Center in Houston. Their Wednesday breakout session (which repeats) focuses on best practices issues that could happen to any member organization. Maurer is a transplant administrator who has served on both sides of the MPSC table–she will speak to the benefits of each experience.

UNOS Member Quality takes seriously its mission to assist members and is excited to demonstrate the many ways it can be a partner in improvement.



Learn more about the Member Quality at UNOS and the OPTN MPSC at the 27th Annual Transplant Management Forum in Orlando, May 14-16, 2019. At her plenary session “OPTN Membership and Professional Standards Committee: A Partner in Performance Improvement,” O’Keefe will give an overview of the three-year Member Quality and OPTN MPSC optimization plan. Then check out her breakout session with Deb Maurer, “Best Practices Issues That Could Happen to All of Us—Important Parts of Measuring Quality.”

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