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New identity verification process when calling UNOS

New identity verification process when calling UNOS

Audience

  • All UNet Users

Implementation date

Late summer 2022

 At-a-glance

In order to protect sensitive information, any caller who requests access to private information or UNet services from UNOS will use a new identity verification process that utilizes Authy, the same application used for accessing UNet. This added layer of security is part of our ongoing effort to further safeguard protected information.

What you need to do

After the new process is deployed, please have your Authy authentication device ready when calling UNOS. If you already use Authy to access UNet, you do not need to do anything further.

If you have not yet setup Authy for login to UNet or would like to setup a backup device, please refer to the educational materials below.

Additional details

With the successful implementation of multi-factor authentication for UNet, additional tools are now available to UNOS support staff to validate callers’ identities. UNOS will begin to leverage the same Authy push notifications and one-time passcodes to quickly validate any caller who requests access to private information or UNet services. These include calls to UNOS Customer Service and the Organ Center.

Education and resources

For full instructions, including short educational videos on how to download and register Authy, please click here.

Questions?

If you have additional questions, please send an email to unethelpdesk@unos.org

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