Multi-factor authentication FAQ

Frequently asked questions about multi-factor authentication (MFA)

Developed in collaboration with transplant hospitals, OPOs and Histo Labs, UNOS’ MFA will use a service called Authy (a Twilio product) to provide a second factor for UNetSM users.

Authy is being integrated into UNet in collaboration with Twilio – a leading cloud communication platform. Scroll down for frequently asked questions about MFA.

Important: If you’re planning to use a work device for Authy, you may experience restrictions on application downloads. Please contact your organization’s IT support staff to assist you as soon as possible.

About Multi-Factor Authentication

What is multi-factor authentication (MFA)?

When you log into a website or an application using your username and password, you are using single-factor authentication. MFA goes one-step beyond the single-factor process and utilizes a second factor (a.k.a. credential), making for a much more secure environment.

Developed in collaboration with transplant hospitals, OPOs and Histo Labs, UNOS’ MFA will use a service called Authy (a Twilio product) to provide a second factor for UNetSM users. Authy is being integrated into UNet in collaboration with Twilio – a leading cloud communication platform.

Will MFA be required to log into UNet?

Yes, MFA will be required to log into UNet starting in early 2022. More information about UNet MFA will be communicated throughout the coming months.

Important: If you’re planning to use a work device for Authy, you may experience restrictions on application downloads. Please contact your organization’s IT support staff to assist you as soon as possible.

Setting up your Multi-Factor Authentication

What do I need to get started?

Step 1: Download Authy

Download the Authy app to any device(s) that you will have access to when logging into UNet. Every time you log into UNet, you will need to use a device with Authy to provide a second login credential.

Example: if you frequently carry your personal phone with you when logging into UNet, your phone may be a good device to download the application.

Installation of Authy will be required on a mobile device and/or to a desktop/laptop, but not required on both. You can download the application to as many devices as you want.

 

Where should I download Authy?

Download the Authy app to any device(s) that you will have access to when logging into UNet. Every time you log into UNet, you will need to use a device with Authy to provide a second login credential.

Downloading Authy to your mobile device:

Downloading Authy to your desktop:

  • For desktop computer access, select an option under “Desktop” at the bottom of the Authy app page.
    • For desktop downloads, you will need to select the type of computer you are using. If you do not know what to select, please contact your organization’s IT support staff to assist you.

 

Which devices does Authy support?

Authy provides support for multiple operating systems for both desktop and mobile. These include iOS, Android, MacOS, WIN32, WIN64 and Linux.

For minimum requirements, please click here.

Important: If you’re planning to use a work device for Authy, you may experience restrictions on application downloads. Please contact your organization’s IT support staff to assist you as soon as possible.

I’ve downloaded the Authy app, what do I do next?

Once you have installed Authy onto your device, it will prompt you to enter your mobile phone number.

This mobile number will also be used during your MFA registration process in UNet and must stay consistent across all of your Authy downloads. Your mobile number can only be associated with one UNet account; you cannot use a shared mobile device number.

After entering your number into the Authy app, there is nothing more you need to do with the app until MFA is enabled within UNet.

More information about next steps on UNet MFA registration will be communicated throughout the coming months.

 

Other questions

I already use a different MFA application at my center. Can I just use the application I already have?

No, Authy is required for UNet.

I already use Authy at my center. How do I add UNet to the Authy application?

Simply registering in UNet (once MFA registration begins) with the same mobile number used for your Authy app will link your UNet account with the Authy app.

What if I have restrictions on application downloads on my work devices?

If you’re planning to use a work device for Authy, you may experience restrictions on application downloads. Please contact your organization’s IT support staff to assist you as soon as possible.

I didn’t find an answer to my problem. What do I do?

If you have questions that have not been addressed by this FAQ, please send an email to MfaProjectSupport@unos.org.

 

Important: If you’re planning to use a work device for Authy, you may experience restrictions on application downloads. Please contact your organization’s IT support staff to assist you as soon as possible.
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