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UNOS implemented a new secure email system on May 30, 2019

UNOS implemented a new secure email system on May 30, 2019

How does this affect me?
If someone from UNOS sends you an email with “secure:” in the subject line, you will receive an email from our new secure email system. That email contains the words “This is a secure message” and also has a “Click here” link.

What should I do?

  1. Click on the “Click here” link. If this is the first time you have clicked on the secure email, you will be prompted to enter your name and create a password. The system will create an account for you.
  2. If you have already created an account, you will be prompted to enter your password.
  3. If you do not remember your password, you can select “Forgot Password” and we’ll send a reset password email to your email address.

What happens if I get locked out of my secure email account?
If the account locks you out after too many unsuccessful attempts to access your email, you will be able to try again in 30 minutes.

Why would UNOS staff send a secure email?
The email might contain protected health information (PHI) or a social security number and they might want to add an extra layer of protection.

Can I access emails from the previous secure email system?
Yes. Any email you received before May 30 is still in the old system. If you need those emails, be sure to access them now because we will turn off the old system later this year. After we turn it off, you will no longer be able to access those emails.

Who do I call if I need assistance?
Contact UNOS customer service at [email protected] or (800) 978-4334.

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