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MFA coming for TransNet mobile iOS users

MFA coming for TransNet mobile iOS users

Audience

  • OPO users of TransNetSM mobile for iOS

Implementation date

Sept. 20, 2022

At-a-glance                                  

To further safeguard protected information, TransNet mobile for iOS devices will soon support multi-factor authentication (MFA).

TransNet iOS users will be asked to:

  • Create a profile in TransNet mobile with an avatar and PIN so they can quickly sign into the application on shared devices or while offline
  • Log in with their UNetSM credentials and MFA once every 24 hours while using the app. Each subsequent login into the TransNet mobile app will be done by selecting their user avatar and entering their user PIN

Currently this change is only for iOS users.

What you need to do

On Sept. 20, users will be encouraged to visit the Apple App Store to update TransNet mobile (iOS). An additional communication will be sent to users when the app becomes available.

After updating the app, users will need to complete the following to add their profile to the device and create their PIN:

  • Ensure the device has an internet connection
  • Open TransNet mobile, which will automatically launch the TransNet login page
  • Log into TransNet using UNet credentials and MFA
  • Set a six digit PIN for offline access
  • Verify the six digit PIN
  • Select an avatar
  • After selecting an avatar, the user will be logged into TransNet mobile

Once the above steps have been completed, the user profile will be added to the device and users will be able to log into TransNet mobile by selecting their avatar and entering their six digit pin. User profiles and PINs are specific to each device.

Education and resources

Help documentation in TransNet will be updated with these changes ahead of the release.

Questions?

If you have questions relating to implementation, contact UNOS Customer Service at [email protected], or call 800-978-4334 from 8 a.m. to 7 p.m. ET.

For policy-related questions, contact [email protected]

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