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The Director of Clinical Services (DCS)- Organ Donation are responsible for the operational success of key work processes related to the recovery of organs, eye, and tissue for transplantation and research. Lead cross departmental teams in planning and executing programs and initiatives aimed at maximizing organ, eye and tissue donation. Accountable for adherence to all regulatory and accrediting agency standards, as well as all internal organizational policies, procedures and guidelines. Provide direction, education and mentoring to team to facilitate efficiency and effectiveness in the donation process while encouraging the professional development and achievement of personal and departmental goals. Executes innovative, process improvement methodologies and leadership to drive initiatives aimed at increasing and expanding donation. Develop interdisciplinary approaches to goals as part of the executive leadership team. Aligns daily activities with the strategic and operational goals of the organization.
JOB DUTIES AND RESPONSIBILITIES
Executes results oriented leadership necessary for operational success of key work processes, monitoring effectiveness utilizing key performance measures to meet organizational objectives.
- Directs the implementation of effective donation and recovery programs to maximize the number of organ, eye and tissue recovered and transplanted.
- Ensures timely and effective development, revision and execution of recovery protocols to continuously improve work practices.
- Monitors and establishes appropriate expectations for effectiveness of work processes using key performance measures.
- Applies experience, data, research, education, and identified best practices to provide guidance and assistance with:
- Donation referral, import and allocation processes
- Donor assessment, evaluation, management and recovery
- Authorization, family support
- Recovery, preservation, and transportation
- Leads and mentors relationship management of key partners including Funeral Home Directors, Medical Examiners, Coroners, Physicians, Surgeons, Tissue Processors and Eye Bank representatives.
- Encourage cross department collaboration and training in support of executing key work processes to achieve organizational goals and initiatives.
- Ensure compliance with regulatory requirements and industry standards, including, but not limited to Center for Medicare and Medicaid Services (CMS), United Network for Organ Sharing (UNOS), Association of Organ Procurement Organizations (AOPO), Food and Drug Administration (FDA) and American Association of Tissue Banks (AATB) and Eye Bank Association of America (EBAA).
- Guides collaborative expectations for cross departmental relationships to support mutually beneficial hospital, funeral home, and medical examiner partnerships across the region.
- Regularly participate in administrative call to provide support to team members during case activity.
Contributes to the overall success of the organization by providing leadership on initiatives aimed at increasing donation.
- Sets expectations with key leaders to drive opportunities to maximize organ, eye and tissue donation programs.
- Focus on strategic opportunities to optimize donor management processes and maximize organs, eyes and tissues recovered for transplant.
- Engages in responding to feedback from listening methods, driving improvement or enhancement of the donation experience.
- Analyzes and interprets data and trends to drive strategic initiatives and process improvements.
- Embraces the technological advances of donation partners and determines ways to use the enhancement to advance donation.
- Seeks best practices in donation through participation in national or regional industry meetings and events. Deploys or implements best practices as appropriate.
- Understands the operations of donation identifying innovative ways to improve and maximize the donation process.
- Develop and implement strategic initiatives to leverage networks, identify new partners, increase donation opportunities and strengthen relationships with established partners.
Leads, guides, and mentors team members toward successful execution of work processes, engaging cross departmentally as appropriate, to achieve organizational mission and goals.
- Leads and engages in regular individual and team meetings, to review programs, activity and accomplishments and provide timely and critical information needed for the team’s success.
- Guides and assists leaders in work planning to ensure adequate capacity and adherence to policies.
- Guides and mentors team members to encourage professional development and goal achievement.
- Effectively manages team member performance through documented coaching, identifying areas of opportunity, recognition, job change, salary administration and performance appraisal process.
- Engages in recruitment and selection of highly skilled team members.
- Provides leadership and direction for in-house coordination of vented referral activity, open referral follow-up, and deployment of organ and tissue recovery teams.
Other responsibilities related to operational oversight of the key work processes related to Organ, Eye and Tissue donation and recovery.
- Assures compliance with established quality assurance standards as well as Local, State, and Federal regulations relating to donation, recovery, and transplantation to demonstrate commitment to quality and improvement.
- Provides information and interacts with the organization’s Board of Directors and Board Committees on donation services, recovery, and transplantation issues to maintain a high level of service and support. Serves as liaison for Clinical Policy Board.
- Develops and manages operating and capital budgets to ensure responsible control over and utilization of organizational resources.
- Participates in the strategic planning process of the organization, providing insight, expectations, and leadership of key donation process priorities. Monitors progress and provides leadership to support achievement of goals.
- Provides executive direction and input, from a donation, recovery and transplantation perspective, in order to develop and implement solutions to attain organizational goals.
- Supports a team culture and environment for integrated approaches within the department and throughout the organization to achieve common goals.
- Maintain current knowledge in the field through participation in industry and association activities.
- Ensures timely response to standard operating procedure (SOP) modifications and compliance, corrective action / preventive action (CAPA), and ongoing competencies and quality improvement projects partnering with compliance and quality team members as appropriate.
- Perform work while demonstrating a commitment to excellence and performance improvement.
- Update clinical and administrative documentation, including electronic systems, with accurate, real-time, appropriate information according to established practices and procedures.
- Represent the organization in a professional manner with both internal and external customers, ensuring professional appearance and communication.
- Participate in all appropriate meetings, in-person, on-site, or remote, as defined by leader.
- Routinely share feedback, solutions and ideas to leadership, including identification of training needs.
- Exhibit outstanding clinical, customer service and collaboration skills as required by position.
- Maintain confidentiality and respect of information obtained within purview of position, as defined by policy and procedure expectations and in accordance with HIPAA.
- Demonstrate organizational Values in work behaviors and actions.
- Actively participate on assigned committees, work groups and project teams.
- Execute job responsibilities in accordance with established Standard Operating Procedures (SOPs), Policies (POL), and practices as trained.
- Perform other duties as required and assigned by leader.
- Requires a combination of education and experience equivalent to 15 years of healthcare and organ, eye or tissue donation or transplantation responsibilities. Master’s degree desired.
- Requires a minimum of 5 years proven operational leadership, mentoring and coaching experience.
- Requires relevant certification in organ, eye, or tissue donation and ability to obtain the required continuing education or recertification credits/process.
- Proven ability to establish priorities, coordinate internal and external resources, and achieve measurable results against goals.
- Excellent written and verbal communication, organizational, and interpersonal skills are essential.
- Must be organized, detail oriented, self-directed, motivated contributor with ability to function autonomously and effectively lead, with confidence to execute reasonable and sound decision making.
- Must have advanced clinical skills and a demonstrated ability to drive results to improve processes and outcomes with the use of critical thinking, analytical skills, problem-solving capabilities.
- Demonstrated ability to build, maintain, motivate, influence and achieve cooperation with both internal and external relationships. Handling difficult situations with poise and professionalism.
- Demonstrated ability to exhibit a high degree of quality, integrity, and honor confidentiality of appropriate information including, but not limited to, personal team member data, organizational operations or work processes, donor and donor family information, contributor details, any financial information and medical or protected health information (PHI) in accordance with HIPAA.
- Strong working knowledge of Microsoft Office applications.
- Proven skilled and competent in using technology-based tools such as personal computers and related software, mobile devices and electronic medical record systems
To apply for this job please visit www.versique.com.