Transplant careers

Nurse Coordinator – Post Kidney and Pancreas Transplant (NURSE CRD)

UCSF Medical Center

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Ranked by U.S. News & World Report as seventh in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Department Description

The Connie Frank Transplant Center at UCSF provides care for patients seeking pre and post kidney and pancreas transplantation services. Patients requiring a kidney transplant suffer from End-Stage Renal Disease (ESRD) and are in the fifth stage of the disease. Patients needing a pancreas transplant suffer from Type 1 Diabetes. Usually patients needing a pancreas are also in need of a kidney transplant.

Established in 1964, UCSF has performed more kidney transplants than any other hospital in the world. As a major transplant center for the West, UCSF’s kidney team evaluates about 1,200 patients a year as potential transplant candidates.

Currently, UCSF performs more than 300 kidney transplants per year. That’s twice as many as any other transplant program in Northern California, according to the United Network of Organ Sharing (UNOS).

Job Summary

Under general direction and in collaboration with the multidisciplinary team, the Nurse Coordinator provides expert nursing care for transplant patients with a variety of complex treatment options. Serves as a contact point for transplant patients, family members, referring physicians, staff as well as contact point for the coordination and facilitation of the care of the patient in specialty areas.
The coordinator provides leadership for collaborative and multidisciplinary patient care with emphasis on education and continuity of patient care for the entire period of care including inpatient, outpatient or both. Also, responsible for monitoring and coordinating the care of post-transplant patients to ensure they reach their maximum health potential.

Specific daily responsibilities include: triaging patient calls and lab results, coordinating studies and specialty referrals, confirming lab orders, securing prior authorizations, providing ongoing transplant patient education, spearheading the coordination of care across disciplines, and clinic work as needed.
This position will support the post-transplant clinic by communicating with patients on behalf of providers. Respond to changes in patient condition as exhibited in signs, symptoms and lab values in collaboration with the provider. The coordinator will make changes to medication and treatment plans as delegated by the provider.

Educates patient on any changes and document in APeX and Titus.

Required Qualifications

* Three years outpatient RN experience or an equivalent combination of RN education and relevant experience
* One year outpatient employment in the field of organ transplantation or donation
* Active Registered Nurse licensure in the State of California
* Active American Heart Association CPR Certification
* Knowledge of kidney disease, pancreas disease, Type 1 Diabetes, and transplantation/donation and immunosuppressive therapy
* Proven organizational skills with the ability to accept full responsibility for a defined and delegated area
* Proven ability to work effectively with physicians and other support staff
* Excellent communication/interpersonal skills
* The flexibility to orient and work at all UCSF Health locations

Preferred Qualifications

* Three years transplant experience
* Certified Clinical Transplant Coordinator (CCTC)
* Prior outpatient post kidney transplant experience

Licensure/Certification

* Active Registered Nurse licensure in the State of California
* Active American Heart Association CPR Certification

Living Pride Standards

Service Excellence
* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Work Environment
* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
* Picks up and disposes of any litter found throughout entire facility.
* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
* Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Health locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.

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