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Living Donor Transplant Manager

UCSF Medical Center

Job Summary

The Manager of Living Donor Transplant is responsible for the program development and management of the UCSF Living Donor Institute in a manner consistent with UCSF Health System’s strategic and operational objectives and policies. Living donor programs include living donor liver and living donor kidney transplant.

The Manager ensures the delivery of high quality, efficient and compliant patient care services that are aligned with UCSF Health System, federal and state policies and regulations. Manager will work in conjunction with the pre-kidney transplant and Practice Manager. Working closely with the other transplant managers, the Kidney Medical and Surgical Directors, and the Director of Clinical Operations and Executive Director of Transplant, the Manager will develop standards of care to ensure high quality cost effective delivery of care and carry out innovative projects for program improvements.

Manager will be responsible for hiring, onboarding and maintaining all living donor transplant staff. Utilizing Lean methodology, responsible for assessing workflows to optimize productivity and satisfaction. Works with staff on a clearly defined, clearly communicated vision and engages individuals and groups to achieve that vision.

The Manager identifies and develops organizational talent and embraces continuous learning of self and others. Additionally, the manager will respond to all living donor patient satisfaction concerns and evaluate means for programmatic improvement. The incumbent works in coordination with the Clinic manager regarding living donor operations and workflows in the clinic. Manager responsibilities include: program development, management and overall day-to-day business operations of the living donor transplant program. The incumbent will also work in coordination with the liver transplant manager on programmatic and policy issues surrounding living donor liver transplant.

Primary focus for the manager will be human resources (staff hiring and retention), living donor evaluation and work-up, patient satisfaction, strategic growth of living donation/access, and staff engagement. Programmatic priorities include swift patient flow of donor/recipient pairs from referral through surgery, development of innovative programs to expand living donation, and outreach efforts to educate the community about living donation. Additionally, the living donor manager has oversight of the pediatric kidney transplant program and the Paired Kidney Exchange program at UCSF.

The Manager collaborates with other managers, Medical Director, Surgical Director and Director of Clinical Operations and Executive Director of Transplant to advance programmatic strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient and staff satisfaction. The Manager oversees all aspects of the provision of services including the maintenance of safety and technical/clinical performance, promotion of medical center initiatives, quality, standards of care, practice guidelines, service delivery and patient and customer satisfaction. This position will work collaboratively with the Director and Transplant Finance Manager to monitor the operating budget.

Required Qualifications

  • Three (3) years leadership experience or evidence of progressive leadership skills
  • Bachelor’s Degree in Nursing, or other healthcare profession; or a combination of comparable clinical education and/or experience
  • Previous experience as an assistant manager or manager or other lead position in a transplant or other healthcare  program, or ability to demonstrate progressive leadership skills in lieu of formal management experience
  • Proven clinical management skills, with progressive expertise in transplant center operations
  • Proven ability to manage multiple short and long term projects, manage priorities, meet deadlines, and assign work
  • Demonstrated knowledge of UNOS and CMS transplant regulations and requirements
  • Demonstrated knowledge Title 22, hospital Joint Commission, and CMS requirements
  • Demonstrated knowledge of fiscal management including budget development, account management and tracking
  • Proven critical-thinking and problem-solving skills, to identify and analyze problems, determine appropriate intervention, and develop and apply effective solutions
  • Demonstrated ability to build effective working relationships and interact effectively with executives, faculty, staff, patients and families
  • Demonstrated knowledge of human resources management and staff development; ability to manage staff with diverse skills and expertise
  • Proven communication skills to present complex information to diverse audiences
  • Demonstrated ability to exercise tact, diplomacy and political sensitivity
  • The flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications

  • Registered Nurse in the State of California
  • Thorough knowledge of information systems used in transplant services. Ability to interact with programmers and vendors to develop recommendations and implement solutions.
  • Advanced clinical management skills, with progressive expertise in transplant center management.

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