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Transplant careers

Quality Process & Improvement Transplant Specialist

Website Children's National Hospital

The Quality Process & Improvement Transplant Specialist will perform improvement activities to ensure the highest quality patient care and, in a manner to ensure effective implementation in clinical practice for the Children’s National Hospital Transplant Programs. Will work with the Sr. Transplant Program Manager and related teams to: (1) coordinate clinical and business process redesign and review activities across Transplant; (2) make policy recommendations & procedure design and modification recommendations; (3) ensure data quality and coordination for Transplant reporting and compliance; and (4) identify and escalate issues as appropriate. The ideal candidate will work and think independently, be self-motivated and be able to integrate activities with those of the larger team. The individual will be involved in activities to improve Transplant health care quality, accessibility, reporting and outcomes at the community, practice and provider levels. S/he will also play a major role in quality improvement projects as they arise.

Minimum Education
Bachelor’s Degree healthcare, clinical informatics, information technology or related field (Required)

Minimum Work Experience
3 years Related and progressive experience, preferably in healthcare and/or process redesign or performance improvement (Required)

Required Skills/Knowledge
Excellent oral and written communication skills.
Experience and proficiency with an Electronic Medical Records platform is preferred.
Knowledge of QI collaborative methods of learning and participation on a collaborative team preferred.
Knowledge in process redesign techniques and skills, problem solving, change management/customer services skills.
A background in Six-Sigma, Lean or Business Process Management is highly preferred.
Working knowledge of Visio, MS project, Microsoft Word, Excel and PowerPoint required.
Familiarity with the Institute for Health Care Improvement Collaborative Improvement Model and other quality/performance methodology .

Functional Accountabilities
Process Improvement & Redesign

  • Document and communicate Transplant clinical and business process redesign.
  • Participate in process decisions made by multidisciplinary practice teams.
  • Complete workflow analysis of current and future state; design new workflow with end-user input.
  • Coordinate with clinical quality team to ensure decisions comply with process redesign as well as system functionalities.

Project Planning and Implementation

  • Assist to develop metrics that will measure the impact of process change and improvement; coordinate the planning, implementation and evaluation of improvement projects.
  • Coordinate data collection process and Registry data completion; develop, collect, analyze, report and measure multiple quality improvement initiatives.
  • Review monthly reports and continually assess progress, needs and recommend interventions to achieve regulatory compliance and outcomes improvement; provide written monthly and quarterly project updates; provide verbal updates as needed.
  • Implement quality improvement educational opportunities in collaboration with CNHN Quality Improvement team; assist to develop curriculum content and presentations for learning sessions.
  • Facilitate all project activities to include the preparation of agendas and to identify appropriate practice champions and presenters.
  • Work with practice teams to create a culture of excellence fostering community-based teams in the process of organizational improvement.

Community Quality Improvement

  • Contribute to the development of short and long-term improvement projects.
  • Develop and implement initiatives using evidence derived from best practices and current literature.
  • With the Transplant Manager, facilitate quality improvement meetings and develop presentations to practice/provider meetings.
  • Develop relationships and ensure regular communication with key stakeholders and related industry based agencies.

Program Support and Collaboration

  • Create awareness of project and impending changes among the Transplant practice teams.
  • Assist those impacted by change to ensure proper education and training is scheduled.
  • Assist in the development and execution of communication plans and activities.
  • Assist in the coordination and development and/or revisions of policies and procedures.
  • Plan meeting agendas, minutes, action/issues list.
  • Participate and collaborate with primary care leadership team of CN as quality improvement and population health team.

Children’s National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.


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